Frequently Asked Questions

What should I do if I receive a damaged or incorrect item?

We hold our craftsmanship to the highest standards, and we sincerely apologize if your order is anything less than perfect. Please email us at support@theoutercraft.com with your Order Number and clear photos of the issue. Our support team will prioritize your case and work swiftly to provide a seamless resolution.

How do I initiate a return?

We want you to absolutely love your OuterCraft furniture. If you need to make a return within our 30-day window, simply email us at support@theoutercraft.com with the following details:

• Your Order Number
• Reason for Return (e.g., style didn't suit my space, damaged upon arrival, not what I expected, etc.)
  (Note: If you are reporting a defect, please remember to attach clear photos.)

Once we receive your request, our concierge team will promptly advise you on the next steps and assist you with the return process.