Shipping Policy

At OuterCraft, we are committed to delivering your premium outdoor furniture safely and efficiently. Due to the bulk, weight, and high-value nature of our modular suites, orders are shipped via specialized LTL (Less-Than-Truckload) freight carriers equipped for large residential deliveries.

1. ORDER PROCESSING & DISPATCH

  • Processing Time: All orders are verified, prepared, and packaged within 24 to 48 business hours (Monday – Friday, excluding public holidays).
  • Order Confirmation: Upon order placement, you will receive an immediate confirmation email containing your order summary.

2. SHIPPING TRANSIT TIMES & ESTIMATES

We offer specialized shipping across the contiguous United States (excluding Alaska, Hawaii, and overseas territories):

  • Standard Freight Delivery: 3 – 9 business days following order dispatch.
  • Tracking: Once your shipment leaves our fulfillment center, a freight tracking number and carrier link will be issued via email.

3. CURBSIDE FREIGHT DELIVERY PROCEDURE

Because OuterCraft furniture sets are shipped in reinforced bulk crates/boxes to ensure maximum protection during transit, deliveries are executed as Curbside Freight Delivery:

  • Appointment Scheduling: The freight carrier will contact you via phone or email prior to delivery to schedule a designated delivery window.
  • Delivery Inspection: Upon delivery, please inspect the external packaging for any visible transit damage before signing the Proof of Delivery (POD) receipt.

4. FREIGHT FEES & TRANSPARENCY

Shipping costs and promotional discounts (such as Free Freight Promotions) are calculated and clearly displayed at checkout prior to payment completion. There are no hidden fees or surprise handling charges upon delivery.

5. ADDRESS CHANGES & CANCELATIONS

If you need to adjust your shipping address, please contact our Concierge team at support@theoutercraft.com within 12 hours of placing your order. Once a freight shipment has been dispatched, address modifications may incur re-consignment fees imposed by the carrier.

6. CONTACT CONCIERGE SUPPORT

If you have any questions regarding your freight shipment, please reach out to:
OuterCraft Customer Support
Email: support@theoutercraft.com
Operating Hours: Mon – Fri: 9:00 AM – 6:00 PM (GMT+8)