WARRANTY POLICY

At TheOuterCraft, we take immense pride in the craftsmanship of our outdoor furniture. Our mission is to deliver premium quality with uncompromising value. We guarantee that all TheOuterCraft products are free from manufacturing defects in both materials and workmanship. Your long-term satisfaction is our ultimate commitment.

Who is Covered?

This Limited Warranty applies exclusively to the original purchaser who:

  • (a) Purchased the product directly from TheOuterCraft.com.

  • (b) Utilizes the product for non-commercial, residential use only. This warranty is non-transferable and does not extend to subsequent owners.

Covered Products & Warranty Periods

We stand behind the durability of our high-density materials with the following coverage:

  • Wicker & Hardware: Covered for a period of 2 years from the date of purchase.

  • Cushions: Covered for a period of 1 year from the date of purchase.

Within these periods, TheOuterCraft will provide complimentary replacement services for any verified defects in workmanship.

What is Not Covered? Please note that this warranty does not cover damage resulting from:

  • Neglect, misuse, or accidents.

  • Abnormal use or unauthorized modifications.

  • Improper cleaning techniques or exposure to harsh chemicals.

  • Pet-related damage or stains.

  • Commercial, contract, or institutional use.

How to Submit a Claim

Our dedicated support team is here to assist you. If you believe your product has a manufacturing defect within the warranty period:

  1. Email us at support@theoutercraft.com.

  2. Include your Order Number, a brief description of the issue, and clear photographs of the defect.

Once a valid claim is received, our Product Specialist Team will evaluate the issue and provide the most effective resolution, which may include replacement parts or a full product exchange.