Warranty Policy

 

Durability
2-Year Structure Warranty
Comprehensive coverage for all hand-woven wicker & hardware.
Comfort Core
2-Year Cushion Protection
Guaranteed resilience for 28D high-density foam & Olefin fabric.
Concierge
Complimentary Replacements
Swift evaluation and zero-cost part or product exchanges.

At OuterCraft, we take immense pride in the craftsmanship of our outdoor furniture. Our mission is to deliver premium architectural quality with uncompromising value. We guarantee that all OuterCraft products are free from manufacturing defects in both high-density materials and workmanship.

Covered Products & Warranty Periods ＋

We stand behind the long-term durability of our high-density materials with the following coverage:

  • — Wicker & Hardware: Covered for a period of 2 years from the date of purchase.
  • — Cushions & Upholstery: Covered for a period of 2 years from the date of purchase.
*Within these coverage periods, OuterCraft will provide complimentary replacement services or component dispatches for any verified defects in workmanship.
Warranty Eligibility & Ownership ＋

This Limited Warranty applies exclusively to the original purchaser who:

  • — Purchased the product directly from TheOuterCraft.com.
  • — Utilizes the product for non-commercial, residential use only. (This warranty is non-transferable).
Exclusions & Limitation Guidelines ＋

Please note that this warranty does not cover damage resulting from:

  • — Neglect, misuse, accidental impacts, or abnormal weather extremes.
  • — Unauthorized product modifications, alterations, or improper assembly.
  • — Improper cleaning techniques or direct exposure to harsh chemical solvents.
  • — Commercial, contract, or institutional use.

How to Submit a Warranty Claim

STEP 01
Email Support
Contact our specialist team at support@theoutercraft.com.
STEP 02
Provide Details
Include your Order Number, brief description, and clear photos of the defect.
STEP 03
Concierge Resolution
Our Product Specialist Team evaluates and issues replacement parts or a full exchange.