Price Match Guarantee
Price Protection
30-Day Window
Automatic difference credit on post-purchase site price drops.
Channel Parity
Authorized Retailers
Direct matching for verified identical flagship marketplace listings.
Audit Turnaround
1–3 Business Days
Expedited claim review refunded to your original payment gateway.
Value Assurance & Integrity
At TheOuterCraft, exceptional architectural engineering meets uncompromising pricing transparency. To ensure total confidence when curating your outdoor living sanctuary, we uphold a straightforward 30-Day Price Match Guarantee across all verified collections.
01 / What We Match Eligibility Scope
- — 1. Price Drops on OuterCraft.com: If an item purchased directly from TheOuterCraft.com is discounted on our site within 30 days of your purchase, we will refund the difference. For pre-sale or pre-order suites, the 30-day window begins on the confirmed carrier delivery date.
- — 2. Lower Prices from Authorized Retailers: If you locate the identical OuterCraft product—matching model, fabric colorway, modular layout, 28D cushion density, and architectural wicker weave—sold at a lower active price by an authorized partner (such as our official Amazon store) within 30 days of purchase, we will match the price and refund the difference.
02 / Non-Eligible Conditions Exclusions
To maintain fairness and protect the craftsmanship integrity of our collections, we cannot match:
- — Unauthorized Sources: Unverified grey-market resellers, unauthorized third-party marketplace vendors (e.g., Walmart Marketplace, eBay), or open auction websites.
- — Major Seasonal Flash Sales: Limited-run seasonal promotional campaigns including Black Friday, Cyber Monday, or final warehouse liquidation clearouts.
- — Special Incentive Offers: Bundled set deals, BOGO (Buy One Get One), complimentary accessory gifts, or private membership rewards.
- — Discretionary Discounts: Stacking affiliate discount coupons, referral codes, or individual customer loyalty reward pricing.
- — Custom Orders: Made-to-order modular configurations, bespoke upholstery orders, or special atelier runs.
03 / Price Match Protocol Workflow
STEP 01
Initiate Request
Email support@theoutercraft.com with subject: "Price Match Request - [Your Order ID]".
STEP 02
Submit Proof
Provide your verified Order ID and an active link or clear screenshot of the lower-priced item.
STEP 03
Audit & Refund
Claims are verified within 1–3 business days, with approved credits returned automatically.
04 / Additional Governance Terms Terms
- — Only purchases made directly through TheOuterCraft.com are eligible for guarantee claims.
- — Price match refunds are strictly limited to one adjustment per item, per order.
- — The lower-priced comparison item must be actively in stock and 100% identical in brand, model, color, and modular tier.
- — For pre-order items, the 30-day eligibility period is governed by the carrier's verified delivery timestamp.
Located a lower price or need assistance verifying an active order adjustment?
Contact Price Concierge