Returns & Exchanges
At OuterCraft, we pour thoughtful craftsmanship into every piece we create. We want you to absolutely love your outdoor sanctuary. For added confidence, our products are backed by industry-leading warranties, ensuring you can shop with complete peace of mind.
30-Day Complimentary Exchange Privilege ＋
Enjoy one complimentary exchange or layout configuration update within 30 days of threshold freight delivery.
Eligible Options (1 Request Per Order):
- — Fabric Color Swap: Exchange your current upholstery for any alternate colorway.
- — Suite Configuration Update: Adjust your seating capacity or layout to seamlessly match your outdoor sanctuary.
365-Day Extended Satisfaction Assurance ＋
Standard Return Handling & Customer Freight
At OuterCraft, every modular suite is crafted with architectural precision, high-density foam, and weatherproof Olefin materials to ensure an uncompromised sensory experience. Because our pieces are custom-crated for high-durability transport, returns for personal preference (non-quality or style changes) are subject to customer-paid return shipping and standard handling fees.
- — Standard Return Window (Days 1–90): Returns are processed under our standard terms for items in pristine, original condition.
- — Extended Protection (Days 91–365): Requests submitted after 90 days are subject to a 20% restocking and handling fee, plus the actual cost of return freight transit.
Transit Damage & Concierge Replacement ＋
If your shipment sustains damage during freight transit, our concierge team will swiftly resolve the issue at zero extra cost to you.
- — Notification Period: Please inspect your palletized delivery and contact us within 14 days of receipt with brief photo documentation.
- — Resolution Guarantee: If a simple repair or component replacement isn't feasible, we will arrange a complete replacement or full refund without delay.
Handcrafted Quality & Natural Variations ＋
Slight variations in wicker weave texture, subtle fabric color shading under different lighting, or initial cushion firmness are natural hallmarks of premium, handcrafted outdoor furniture and 28D high-density foam structures.
You are always welcome to initiate a return or exchange based on personal preference within the eligible windows, subject to standard return handling guidelines.
