Returns & Exchanges

Our Commitment to Your Satisfaction

At OuterCraft, we pour thoughtful craftsmanship into every piece we create. We want you to absolutely love your outdoor sanctuary. For added confidence, our products are backed by industry-leading warranties, ensuring you can shop with complete peace of mind.

30-Day Return Window

You may return your OuterCraft products within 30 days of delivery. We gladly accept returns for seating and soft goods provided they are in new, unmodified, and original condition.

Please note: We cannot accept returns for furniture that has been used, damaged, or altered after delivery. To ensure a smooth return or exchange process, please retain the original packaging until you are certain you will be keeping your items.

What If My Order Arrives Damaged?

If your furniture sustains damage during transit, don't worry—we’re here to make it right. Please contact our support team within 30 days of delivery, providing photos and a brief description of the issue.

Our Hassle-Free Resolution Process:

  1. Our expert team will carefully assess the damage.

  2. If a simple repair isn't feasible, we will swiftly arrange for a full replacement or issue a refund at no extra cost to you.

Return Policy Details & Guidelines

1. Refund Method All approved refunds will be issued exclusively to the original payment method used for the purchase.

2. Standard Return Handling Fees For returns related to personal preference (e.g., buyer's remorse, size, or style changes) rather than manufacturer defects or shipping damage, a standard return handling/restocking fee will apply.

  • Fee amounts vary based on the item type and shipping logistics.

  • OuterCraft Support will review your request and provide transparent, advance notice of any applicable fees.

  • For your convenience, we will coordinate the pickup and return shipping process.

3. Natural Product Variations Slight differences in color shading, wicker texture, or cushion firmness are considered normal characteristics of premium, handcrafted furniture and do not qualify as defects. You are welcome to return items based on these natural variations within the 30-day window, subject to standard return handling fees.

How to Initiate a Return

Ready to start a return? Follow these three simple steps:

  1. Request: Email our concierge team at support@theoutercraft.com to request your return shipping label.

  2. Repackage: Securely place the items back into their original OuterCraft packaging.

  3. Ship: Attach the provided shipping label and follow the carrier instructions we provide to send it back.